At Home Dining Room, we’re passionate about delivering culinary joy to your doorstep. Below you’ll find answers to common questions about our premium kitchenware collections and services.
Our Products
What types of products does Home Dining Room offer?
We specialize in premium kitchen and dining essentials including bakeware sets, bar tools, cookware, cutlery, glassware, and specialty items for baking and entertaining. Our collections are curated for both home chefs and professional bakers.
Are your baking pans professional-grade?
Yes! Our bakeware selection includes commercial-quality pans and sheets designed for serious bakers, as well as beautiful options for home kitchens.
Do you offer complete cookware sets?
Absolutely. We have carefully curated cookware and bakeware sets that provide everything you need for a fully equipped kitchen, perfect for wedding gifts or upgrading your culinary space.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details.
Can I modify my order after placing it?
Please contact us immediately at [email protected] if you need to modify your order. We’ll do our best to accommodate changes before your order enters processing (typically within 1-2 business days).
Shipping & Delivery
How long does shipping take?
Orders typically process in 1-2 business days (excluding weekends). Then:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
- Free Shipping (orders over $50): 15-25 business days via EMS
Do you offer international shipping?
Yes! We deliver worldwide (excluding some Asian and remote regions). International orders may be subject to customs fees and potential delays.
Can I track my order?
Certainly! You’ll receive a tracking number via email once your order ships, allowing you to follow your culinary treasures every step of the way.
Do you offer expedited shipping?
While we don’t currently offer expedited options, our standard shipping provides reliable delivery times. For urgent needs, we recommend ordering well before your event date.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy for eligible items from the delivery date. Items must be in original condition with all packaging.
What if my items arrive damaged?
We take great care in packaging, but if damage occurs, please contact us immediately at [email protected] with photos of the damaged items and packaging for prompt resolution.
How do I initiate a return?
Please email our customer care team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
Customer Service
How can I contact customer service?
Our culinary concierge team is available via email at [email protected]. We typically respond within 1 business day.
Where is Home Dining Room located?
Our headquarters is at 4148 Lakeland Terrace, Indianapolis, IN 46201, USA. From here, we carefully curate and ship kitchenware to discerning customers worldwide.
Still have questions? Our culinary concierge team is always happy to help at [email protected]. Happy cooking, baking, and entertaining from all of us at Home Dining Room!