At Home Dining Room, we take as much care in delivering your premium kitchenware as we do in selecting our collections. Whether you’re outfitting your kitchen with professional-grade bakeware or elegant serveware, we want every aspect of your experience to meet the high standards of culinary enthusiasts like you.

Shipping Information

Order Processing

We carefully handpick and package each item with the attention it deserves. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery time: 10-15 business days after shipment

Free Shipping (for orders over $50)
• Carrier: EMS
• Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination. International orders (excluding Asia and certain remote areas) may be subject to customs delays.

Our Return Promise

We want you to be completely satisfied with your Home Dining Room purchase. If any item doesn’t meet your expectations, you may return it within 15 days of delivery for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened food preparation items (bar tools, cooking utensils)
  • Used bakeware or cookware sets
  • Cutlery & knives that have been unpackaged
  • Personalized or monogrammed items

Simple 3-Step Return Process

Step 1: Initiate Your Return

Contact our Culinary Concierge Team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Email Template:

Subject: Return Request for Order #[Order Number]

Dear Home Dining Room Team,

I would like to request a return for the following item(s) from my order #[Order Number]:

– [Product Name]
– [Quantity]
– [Reason for return]

I prefer: [Refund/Exchange for (specify item if exchanging)]

Shipping Address:
[Your Name]
[Address]
[City, State, ZIP]
[Country]

Please advise next steps.

Best regards,
[Your Name]

Step 2: Package & Ship

Once approved, we’ll email you return instructions. Please:

  • Repackage items securely in original packaging
  • Include all accessories and documentation
  • Affix the provided return label
  • Ship via the carrier specified in your instructions

Step 3: Receive Your Refund or Exchange

Upon receipt and inspection of your return (typically within 5 business days):

  • Refunds: Processed to your original payment method within 7-10 business days
  • Exchanges: Shipped via your preferred shipping method (shipping charges may apply)

Additional Return Information

Return Shipping Costs

Return shipping costs are the customer’s responsibility, except in cases of our error or defective items. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns

For orders shipped outside the U.S. (excluding Asia and certain remote areas):

  • Customs fees and international return shipping are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued minus original shipping costs

Damaged or Defective Items

If your Home Dining Room product arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for expedited replacement at no cost to you.

Need Assistance?

Our Culinary Concierge Team is here to help with any shipping or return inquiries:

  • Email: [email protected]
  • Phone: +1 (317) 555-0134
  • Mail: 4148 Lakeland Terrace, Indianapolis, IN 46201, USA

We appreciate your trust in Home Dining Room, and we’re committed to making your experience as seamless as our non-stick bakeware.